Malta adopted the provisions of the Denied Boarding Directive as part of the acquis communautaire.  This Directive has recently been updated [Link to Directive].  These regulations establish rules applicable where passengers are denied access to an overbooked scheduled flight for which they have a valid ticket and a confirmed reservation.

As a user of air transport, you may already have been affected by the consequences of overbooking.  The local regulations which define your rights as a passenger are listed in LN 78 of 2001.  However, we realized that few people knew about these rights if they are denied boarding.

In January of this year we wrote to the Director of Civil Aviation where we showed our concern about the apparent failure of the competent agencies in Malta to adequately inform passengers of their rights when they are denied boarding on a flight on which they were booked.

We also asked that visible notices are to be easily accessible to passengers at the check-in counters or boarding gates informing passengers of their basic rights. 

We are satisfied that the authorities have for some time now put up such notices at the check-in counters

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